They’re the first.
Kāpiti Coast District Council is the 42nd council we work with and has just become the first council in New Zealand to undertake our 2-day Train the Trainer programme in de-escalation and personal safety.
Every day, staff across our communities are dealing with heightened emotion, frustration and unpredictable behaviour.
The question is no longer whether these moments happen; it’s how prepared we are when they do.
When your own people become your trainers:
The learning becomes relevant.
The response becomes consistent.
The impact becomes sustainable.
From understanding the brain’s negativity bias to using voice, tone, and structured communication techniques like the Triple A©, Triple Sentence©, and Triple Support© to safely manage threats and recognise when someone is truly struggling.
The techniques are simple to use under pressure and are built on powerful neuroscience and proven behavioural strategies.
Every element is designed for one purpose - to reduce risk without increasing conflict.
Highly practical, highly engaging and highly effective.
Delivered over two days with ongoing requalification to keep skills sharp and current.
A huge acknowledgement to Kapiti Coast District Council for leading the way.
Let’s talk!
Thank You Kapiti Coast DC.