Communication skills, personal safety and resiliency techniques to reduce stress for all industries.


Having difficulties dealing with angry and aggressive people, or engaging with people who cry or who may be confused? Perhaps you want to reduce the risk of harm to your staff from a criminal or civil emergency? Or provide practical tips on reducing stressful situations at work & home? We have the answers.

Negotiating in challenging situations, resolving conflict, motivating staff, responding to emergencies and controlling emotion levels are all within our expertise.  At the extreme end, we have programs that show you how to engage with people who threaten suicide or those who choose violence to solve their problems. 

We provide evidence based engagement techniques and risk management strategies for all organisations regardless of the industry or the role within it.

Our courses and presentations are tailored to your exact requirements. Because time is important to you, most of our workshops are completed in just two to three hours. Delivery is conducted in your workplace at a time that you designate; day, night, or weekends. 

Lance, our founder, has worked with elite international tactical units across police, the military, prisons and the FBI. His communications expertise has been lauded in all of these organisations.

Lance's experience with in communicating in any challenging situation is second-to-none.



What WARN stands for


Our business is based around the following words:

Wellness, Awareness, Resilience, Negotiation

Our courses and corporate direction is based on these words and their meanings.



Managing workplace pressure and stress

WARN’s focus is on the brain – how it works, why it works the way it does, and how to overcome the negative impact of the fight-or-flight response that occurs many times across the day in our work and home life.


Identifying SAFETY RISKS in challenging situations.

Firstly being aware of ourselves, then of others, and of our surroundings – these three things are the cornerstones that will keep us safe - physically, mentally and emotionally.


Techniques for support during and after times of crisis, unplanned events, and change.

Buoyancy is our preferred term. Life will sometimes put obstacles in our way and may even cause us to fall – it is whether we get back up and how quickly we do so that defines our buoyancy.


Enhanced communication skills for use in any situation.

Communication and negotiation – Building empathy and rapport allows us to manage others effectively in difficult and challenging conversations, it is all part of socialisation.


WARN International is available for consultation, coaching, and keynote presentations for conferences on many topics including:

  • Managing challenging people and situations – Suitable for all professionals and those involved in the customer service industry.
  • Emergency management preparedness and response – Suitable for all organisations to mitigate the risk during any emergency - civil, criminal, or personnel - through planning, preparation and response. 
  • Resiliency support - Suitable for everyone regardless of their occupation or role.

The programs have been constructed from real situations experienced by the founder of the company, Lance Burdett.  Good communication skills form the foundation of WARN's programs.  

Lance will meet with your management team to identify the nature of the issue and what you want to achieve.  He will run an audit across your employees to clarify the difficulties from their perspective.  

The sessions are not only informative, they are entertaining with plenty of anecdotes.  More importantly they will provide practical solutions to the issues based on first-hand experience. 

Our recent clients include; ANZ, IAG (State, NZI, AMI, etc.), BNZ, First Credit Union, MBIE, MSD, NZAA, Auckland Transport, Hamilton City Council, NZTA, University of Auckland, AUT, NZ Rugby Players Assoc., and South Pacific Pictures. 


What people are saying about our courses.....

In our latest series of short instructional videos, Lance covers some of the regular topics that are raised at our training courses.

For more WARN International videos please visit our YouTube Channel.

Media Appearance and Interviews


Lance Burdett is a published best-selling author and consultant to various media outlets, here are a few of his most recent media appearances and works.