Relationships matter, in business and in life.
At their best, they are a two-way partnership built on trust, honesty and growth.
I’ve been incredibly fortunate to work with Auckland Transport since 2017.
In 2018, I delivered the first programme for Parking Officers, and I’ve had the privilege of returning every year since – including 2026 and now with the Transport Officers.
What makes this relationship special is going beyond delivery.
Each year we sit down, reflect on the real challenges staff are facing, and design a new programme that responds to people, not just their roles.
That takes time, courage and a willingness to look deeply at learning styles, values, humour, DEI, attention spans and how people engage with each other and the public.
This year, a small sign outside the training room caught my eye: “LANCE TRAINING.”
A simple gesture, but a powerful message – this work matters.
Thank you Auckland Transport for your trust and loyalty.
Mā te mahi ngātahi ka kaha ake tātou – together we grow stronger.
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