I recently ran an online workshop for a New Zealand organisation that deploys staff internationally. The feedback was overwhelming, in the best way.
Not only did participants engage deeply during the session, but many also reached out afterward to share how much it impacted them personally and professionally.
Over time, I’ve refined my approach to workshops. I’ve moved towards creating an experience that can resonate with everyone in the workshop.
Here’s what I’ve learned and what you might consider applying to your own work:
🔹 Know your audience - Before every interaction, research the organisation’s culture, needs, and expectations. Tailoring your delivery starts with understanding who you're speaking to.
🔹 Invite curiosity – I begin by saying, “Don’t believe a word I say.” Most laugh, yet it’s not a joke; it is an invitation to question, explore, and engage. Try opening with something that sparks curiosity.
🔹 Create psychological safety - Make everyone feel welcome, regardless of background or experience. When people feel safe, they participate more fully.
🔹 Draw in the quiet voices - Encourage those who hesitate to speak. Often, their insights are the most profound and will stop the room with their deep thoughts.
🔹 Be responsive, not rigid - I read the room and adjust breaks based on energy levels, not timing. Flexibility shows you’re present and attuned.
🔹 Share tools that work - Introduce simple and effective techniques that bring immediate change. People value what they can use right away.
🔹 Tell real stories - Anecdotes from your own life, particularly those that show vulnerability, build trust and connection.
🔹 Use humour wisely - Appropriate humour lightens the mood and makes learning enjoyable therefore more effective.
🔹 Respect cultural nuances - Adapt your delivery to suit the group’s culture. One size never fits all.
🔹 Facilitate connection - Give people time to talk with you and with each other. That’s where transformation happens.
🔹 End with impact - I wrap up with five key takeaways, a calming breathing technique, and two powerful quotes. Leave them with something to carry forward.
If you run workshops, lead teams, or present in any capacity, consider which of these techniques might work for you.
Because when we connect deeply, we have the opportunity to change lives.
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