Our business is based upon the following four words:
Wellness – Managing stress inside and outside of the workplace through practical advice.
Awareness – Understanding negative factors on staff and what to expect during times of crisis, unplanned events, and company restructures.
Resilience – Techniques to assist during, and mitigate the effects of, dealing with challenging/difficult/angry people (face-to-face or by phone), deescalation of volatile situations, and hostage survival.
Negotiation – Negotiation and Communication skills for everyday use and for use in crisis intervention.