This informative and engaging course outlines current personal safety methods, both physically and mentally. Progressing from ways to avoid danger, to remaining situationally aware, to getting out of danger, up to the point at which action must be taken if there is no other option, learn various techniques to mitigate risk and keep yourself safe.


  • Identify the value of conducting risk assessment profiles.
  • Learn the benefit of preparation before engagement.
  • Identify the key elements of active listening skills to use in emotional situations.
  • Have a good understanding of situational awareness.
  • Identifying the early warning signs of danger.
  • Risk mitigation workshop – identify the escalation steps to take when faced with any emergency.
  • Strengthen personal resilience – how to quickly overcome difficult encounters/situations.

Topics Include:

  • Understanding how our brain works – Learn why people become angry, what are the physiological & psychological aspects of emergencies and our emotional responses, why do we worry, and how can I support myself in difficult situations to reduce tension.
  • Why preparation is important, how to conduct a quick risk assessment profile, and the value of being ready for any emergency.
  • Effectively communicating with the disaffected – What works for those who are extremely emotional, affected by alcohol/drugs, or mentally impaired.
  • Communication techniques to de-escalate and engage – Advanced active listening skills and body-language techniques designed to reduce tension, using your voice to guide others, building a rapport with others using empathic questioning, and exploring the benefits of silence.
  • Workshop – Identify what practical steps to take prior to any meetings such as providing an agenda, who should be present, what the likely questions might be, and how to respond to surprise questions and situations.
  • Workshop – Use the unique ‘Triple A’ method of Agree, Acknowledge, and Assure.
  • Workshop – Establishing a step-by-step process in managing risk. What to do when confronted with an angry/violent person; from initial engagement to withdrawing from the premises to contacting police. At the conclusion, there will be a recognised step-by-step approach identified on how to prepare and respond to a variety of personal safety risks.
  • Managing personal stress – How to forget about work at the end of a busy day, the importance of sleep, exercise, and socialisation, and introducing positive techniques to change negative perceptions. How to stop worrying, how to identify the signs of too much pressure, and techniques to support the emotional brain.

The business outcomes for the program include:

  • Increased staff safety – knowing how to plan and respond to emergency situations.
  • Reduced risk – Competent staff are at the forefront of emergency response protocols.
  • Increased confidence – possessing the ability to deal with challenging people and situations.
  • Reduced tension - supports the public and employees alike.
  • A resilient workforce – able to withstand the effects of work-challenges.

What people are saying about this course...