Advanced Skills Courses
In consultation with you, WARN has the ability to develop and deliver workshops ranging from 1 to 2 days in length, dependent upon your requirements. Topics include:
- Philosophy of negotiation
- Expressive and substantive behaviour
- Advanced active listening skills
- Communicating in crisis situations
- Communicating with empathy
- Communication lapses
- Telephone etiquette
- Indications of progress in communication
- Advanced body language techniques to deescalate and engage
- Marketing strategies that work
- Selling products across generations
There are a myriad of other communication topics that can be included to ensure that your business needs are met. A strong focus is placed on scenario based learning so that the delegates get the opportunity to practice what they learn at each stage.
Accompanied with written and practical assessments, these longer workshops enable delegates to identify their strengths and weaknesses as they self-review their assessments. The practical scenarios can be recorded.
As with all of our courses and workshops, they are held in your workplace and at a time determined by you to minimise cost and business disruption.
Contact us now about your specific needs.
What people are saying about this course...
"I found the course very helpful, not just in conflict training on how to handle the passengers, but also how to keep yourself calm and deal with any anxiety issues that could occur from mishaps in work or personal life"
"I can’t think of anything we talked about during the course that wasn’t relevant/useful in our roles here at the terminal. Lance gave us a lot of helpful tips/methods for dealing with various situations (all of which could have been applied to situations that I have encountered during my time here). Lance was more than happy to take questions throughout the day on the various topics so everything was well-covered. Overall I found it really interesting"
"Just wanted to touch base to say a heartfelt thanks for speaking with the team yesterday, we have had some excellent feedback and I think struck a chord with all attended."
General Manager - Tranz Liquid
"I will definitely tell my colleagues about your course; our Tauranga people were still making reference to your workshop on Friday so you made a positive difference in their lives which I thank you again for."
"This is the best course I have attended in many years. The information was presented in a way in which was not only easy to follow and learn from, but also in a way of “you know’ if that makes sense. Fun, professional, and friendly."
Anonymous - Auckland Transport
"Just letting you know that this is the best course I have ever done with the Bank and I have completed plenty. The information made sense and is totally relevant and helpful to use both in the PSC role and in life in general. Lance was so engaging that the time flew by. I could have spent days just getting involved in this learning and still have only touched the surface. Given the presentation length I have come away with notes, ideas and motivation. What makes it even better is all the staff here who attended are so engaged after attending this session. We are all still talking about it and what we are doing with it. I don’t normally write a review but I would suggest that every staff member should be able to complete this course it was amazing subject matter and simple ideas for maximum impact and Lance was so passionate."
"I just wanted to let you know how valuable I found your course- I didn’t really want to go because I thought I knew all about this “stuff” but to be honest I learnt so much about myself and other people (why we react the way we do / how to deal with stress & depression etc. etc.). It was so interesting and I think it would benefit everyone in the bank to attend- there’s something in it for everyone. Thank you for giving us the opportunity to attend."
I just wanted to let you know that I found your training session to be extremely beneficial yesterday. I was in the early morning group. I've worked at BNZ bank for 9.5 years and in that time I cannot recall a more engaging and relevant session. I've purchased your book and really look forward to its arrival.
Employee - BNZ Bank
"I'm a sales team manager at youi Insurance and had the privilege of attending the session you ran on Monday morning. Firstly, I wanted to thank you for the time you took with all us. Secondly, however, I want to thank you for the impact it has already had in my personal daily operations. Following your session I became reinvigorated in my mission to protect and develop my most valuable asset as a Sales Team Manager; the mindset and wellbeing of my staff."
Sales Team Manager - youi Insurance