Advanced Skills Courses

In consultation with you, WARN has the ability to develop and deliver workshops ranging from 1 to 2 days in length, dependent upon your requirements.  Topics include:

  • Philosophy of negotiation
  • Expressive and substantive behaviour
  • Advanced active listening skills
  • Communicating in crisis situations
  • Communicating with empathy
  • Communication lapses
  • Telephone etiquette
  • Indications of progress in communication
  • Advanced body language techniques to deescalate and engage
  • Marketing strategies that work
  • Selling products across generations

There are a myriad of other communication topics that can be included to ensure that your business needs are met.  A strong focus is placed on scenario based learning so that the delegates get the opportunity to practice what they learn at each stage.

Accompanied with written and practical assessments, these longer workshops enable delegates to identify their strengths and weaknesses as they self-review their assessments.  The practical scenarios can be recorded.  

As with all of our courses and workshops, they are held in your workplace and at a time determined by you to minimise cost and business disruption.

Contact us now about your specific needs. 

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