Select From Our List of Major Topics
The following is a list of the major topics that we can cover for you and your teams at all levels;
The brain and how we process information – emotions, biases, gender differences, over-thinking, and worry.
Communicating in challenging situations – the angry, the sad, the swearers, the aggressors, and those who threaten.
The Triple A© technique – managing the things that people continually say and do that annoy us, termed the pinch points.
The Triple Sentence© technique – delivering difficult messages, how to commence and continue challenging conversations.
Dealing with other communication challenges – conversing with those who; are vulnerable, find it difficult to talk, are untruthful, have English as a second language, the abusers, the bullies, those who threaten harm, those who are struggling, etc.
Getting the best out of interviews and longer conversations – using the investigative interview process as a conversation.
Generational differences in communications – quickly gaining rapport with the five generations.
Using body language techniques to deescalate and engage – controlling micro-expressions, how to stand and sit, focusing attention.
Handling and managing change – overcoming the obstacles to make change easy.
Personal safety – the benefits of preparation, situational awareness, overcoming complacency, and being alert to danger.
Utilising teamwork in health & safety – introducing psychological safety, holding each other to account, supporting others, and engaging teams.
Preparing for emergencies – how to prepare for emergencies, civil and criminal, and how to intuitively respond to all situations.
Motivating teams – using targets, goal-setting, variation, coaching, etc.
Work/life balance – listing the common challenges and identifying how to overcome them.
Changing mindsets – changing from a fixed mindset to a growth mindset.
Learned optimism – bringing perspective to nagging personal problems.
Goal wheel – how to strengthen an area of your life without losing momentum on other parts of your life.
Personal resilience – simple techniques to overcome life’s challenges and increase ‘hardiness’.