Look for Opportunities

So often when we are faced with adversity we look at the event from a negative perspective.  Why is this happening, what is going to happen now, what if this happens, I am a good person so why me?  Don't panic, these negative thoughts are natural and is your brain's way of preparing for the worst stemming back to the beginning of time - linked to our freeze, fight or flee self-preservation mechanism.  These are just thoughts and thoughts are easily changed because YOU control them.

When you next have a negative thought, replace it with a positive one.  "This is exciting, I am going to step up to this challenge, I am going to tackle this head-on" are all ways to replace negative thoughts.

Does Resilience Coaching Work?

Of course resilience coaching works.  Coaching to build resilience is a fairly recent field of psychology that is being embraced by many organisations across the world.  Rather than focus on putting the pieces back together after a significant event in a persons life, resilience coaching is the fence at the top of the cliff preventing the negative impact of a significant event.  The US Army launched a resilience training program in 2008 under the stewardship of Martin Seligman, the man who pioneered depression prevention.  Known as Master Resilience Training (MRT) it is mandatory for all soldiers to attend.  With over 14,000 trainers, over one million soldiers are now trained in the art of resilience.

Worry about the small stuff!

We are told not to worry about the small stuff.  This may be so in business however is not applicable from a personal perspective.  Small stuff can accumulate and lead to bigger issues.  If you deal with the small stuff as it happens, the issue wont play on your mind leaving you to get on with the bigger stuff.

The Customer is Always Right?

This mantra is often touted in the service industry as the most important factor to remember.  But is that the case?  What if the customer is requesting something that is contrary to company policy, or seeking something that is unachievable?

A better mantra may be 'The Customer Always Comes First'.  Work with the customer to find a common ground that is achievable and meets the company's policy.

WARN's Services

WARN International is available for consultation and coaching on the following topics:

• Managing Challenging People – Suitable for all contact centre agents, sales representatives, enforcement personnel and security staff.
• Managing Change – Appropriate when an organisation is undergoing a restructure, redevelopment, down-sizing, or any other significant change to the workplace.
• Crisis Intervention – Suitable for emergency response personnel, counsellors, security personnel, and contact centre staff who deal in life affecting services such as life insurance companies.
• Hostage situations – Suitable for bank employees, security personnel, aviation and maritime security agents, those deploying into hostile countries, or those travelling internationally. 

If you wish to talk to us about our services please contact us at info@warninternational.com