“I just took one of your online courses on dealing with emotional people. It was short but so meaningful. I got more out of it than all the full-day sessions I’ve taken before.”

ex-RCMP Negotiator

“Initially I was skeptical if the programme could be applied to real-life scenarios amongst all of our diverse customers. However, every single hostile confrontation has been resolved by being consciously aware of the customer’s body language, my communication, and active listening skills. The latest hostile confrontation I received was de-escalated quickly by acknowledging their emotions and addressing their concerns with the information they needed in a professional manner, this latest potentially hostile confrontation resulted in the customer thanking me before departing.”

Matt Maidens - SVL Compliance Officer - Auckland Transport

“Thanks for your email, I've cast my vote for you and really hope you win this award.

I am delighted to support you and wish to thank you for the motivation you have provided me with over the last 12 months.  When I met you at the Napier Employers Forum in July 2018, I was in a very dark space, having experienced a tough time with an employer, who shot my confidence and mental health to pieces.  Listening to you that day and picking up some new relaxation techniques, helped me greatly.  I also purchased your book and enjoyed learning about your experiences, especially with the NZ Police.

Thank you Lance, I am now very much on the road to a full recovery and am excited about the future.”

Napier Employers Forum Attendee, Name withheld

“On behalf of our company, we would like to thank you deeply for your moving presentation.  We have had excellent reviews from our staff as well as contractors and I believe many of them have contacted you personally.”

H & S Manager, Forestry Industry

“My staff were overwhelmingly positive about your presentation, they really enjoyed your fun and genuine approach. We will definitely be getting you back.”

Manager, Grace Hospital.

“We all found the staff training module so inspiring, helpful and useful in our role as a parking officer, as most of us have 10 years plus experience, we are really looking forward to the refresher course.”

Supervisor, Auckland Transport

“On a personal note – you touched my heart.  You are a very special human being Lance and I am grateful to have met you”

HR Manager, Regional Council

“On behalf of Timberlands Ltd we would like to thank you deeply for your moving presentation.  We have had excellent reviews from our staff as well as contractors and I believe many of them have contacted you personally.  I do believe we will be contacting you again in the near future. Once again thank you very much for your inspiring presentation and I do hope I get the chance to work with you again.”

Timberlands Forestry, Rotorua

Insurance Broker, Wellington

“My friend has been to your resilience course. She took your advice, went home and hugged her daughter the day after I messaged you. She got some resistance to the hug at first but did see a smile. So, thank you again for your help and suggestions”

Banking Customer Support, Auckland

Insurance Broker, Wellington

“You presented to the claims teams, Wellington in December. Two days after your visit one of my team did not turn up for work. Long story short he took himself to counselling and then his Dr, he was signed off work on stress leave until after Christmas. Having listened to you he took advice on board, admitted things were not good and finally understood that it was ok not to be ok. He is back at work now. You reached him and made a difference. As his boss, but also as his friend, I am so very grateful to you. Thank you.”

Insurance Broker, Wellington