“I just took one of your online courses on dealing with emotional people. It was short but so meaningful. I got more out of it than all the full-day sessions I’ve taken before.”
“Initially I was skeptical if the programme could be applied to real-life scenarios amongst all of our diverse customers. However, every single hostile confrontation has been resolved by being consciously aware of the customer’s body language, my communication, and active listening skills. The latest hostile confrontation I received was de-escalated quickly by acknowledging their emotions and addressing their concerns with the information they needed in a professional manner, this latest potentially hostile confrontation resulted in the customer thanking me before departing.”
Matt Maidens - SVL Compliance Officer - Auckland Transport
“Thanks for your email, I've cast my vote for you and really hope you win this award.
I am delighted to support you and wish to thank you for the motivation you have provided me with over the last 12 months. When I met you at the Napier Employers Forum in July 2018, I was in a very dark space, having experienced a tough time with an employer, who shot my confidence and mental health to pieces. Listening to you that day and picking up some new relaxation techniques, helped me greatly. I also purchased your book and enjoyed learning about your experiences, especially with the NZ Police.
Thank you Lance, I am now very much on the road to a full recovery and am excited about the future.”
Napier Employers Forum Attendee, Name withheld
“On behalf of our company, we would like to thank you deeply for your moving presentation. We have had excellent reviews from our staff as well as contractors and I believe many of them have contacted you personally.”
H & S Manager, Forestry Industry
“My staff were overwhelmingly positive about your presentation, they really enjoyed your fun and genuine approach. We will definitely be getting you back.”
Manager, Grace Hospital.