Dealing with Emotional People

WARNInt - Dealing with emotional people #1.png
WARNInt - Dealing with emotional people #2.png
WARNInt - Dealing with emotional people #3.png
WARNInt - Dealing with emotional people #4.png
WARNInt - Dealing with emotional people #5.png
WARNInt - Dealing with emotional people #1.png
WARNInt - Dealing with emotional people #2.png
WARNInt - Dealing with emotional people #3.png
WARNInt - Dealing with emotional people #4.png
WARNInt - Dealing with emotional people #5.png

Dealing with Emotional People

0.00

How to communicate effectively with the full range of emotional people and how to de-escalate & engage.

Length - 8m 59sec

Add To Cart

This video includes:

  • How to communicate effectively with emotional people and how to gain empathy through using inclusive words.
  • Identifying the stages from anger to aggression and what to do or say at each stage.
  • The importance of listening intently and using the mantra ‘slow is smooth, smooth is fast’ to reduce conversation times.
  • How to build empathy by having a better understanding of your customer.  
  • Engaging with those who cry by giving them back self-respect and self-control with two simple sentences.
  • Controlling the angry by saying nothing, allowing them to vent, and then taking them back to the fact.
  • An explanation of how human behaviour operates when anger is involved – the 3V’s of Volume, Venom & Violence.  
  • Dealing with aggressive people through humility, asking them to call/come back at an arranged time.