Contemporary use of Traditional Active Listening Skills

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Contemporary use of Traditional Active Listening Skills

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How to get people to talk more to get all the information efficiently, how to talk with those who aren’t fluent in English, how to trip those not telling the truth and using a summary to confirm.

Length - 7m 13sec

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This video includes:

  • How to get people to talk more to get all the information, quickly.
  • Start with an open question using T.E.D.S. (Tell, Explain, Describe, Show).
  • Paraphrasing for the elderly, confused, or those with English as a second language.
  • Labeling emotions with words such as frustrating, confusing, challenging, or difficult.
  • The use of an effective pause to gently catch the liars.
  • The importance of a summary at the end of difficult conversations.