Advanced Skills Courses
In consultation with you, WARN has the ability to develop and deliver workshops ranging from 1 to 2 days in length, dependent upon your requirements. Topics include:
- Philosophy of negotiation
- Expressive and substantive behaviour
- Advanced active listening skills
- Communicating in crisis situations
- Communicating with empathy
- Communication lapses
- Telephone etiquette
- Indications of progress in communication
- Advanced body language techniques to deescalate and engage
- Marketing strategies that work
- Selling products across generations
There are a myriad of other communication topics that can be included to ensure that your business needs are met. A strong focus is placed on scenario based learning so that the delegates get the opportunity to practice what they learn at each stage.
Accompanied with written and practical assessments, these longer workshops enable delegates to identify their strengths and weaknesses as they self-review their assessments. The practical scenarios can be recorded.
As with all of our courses and workshops, they are held in your workplace and at a time determined by you to minimise cost and business disruption.
Contact us now about your specific needs.
What people are saying about this course...
"It was a pleasure to meet you and hear your presentation. Everyone is raving about you, and I have had comments that you were the best speaker that they have heard. We will defiantly be using you again in the future."
General Manager - Canterbury Safety Charter.
"Yes, I will definitely tell my colleagues, our Tauranga people were still making reference to your workshop Friday so you made a positive difference in their lives which I thank you again for."
Branch Manager - ACC
"Just a BIG thank you from myself and the crew. We really enjoyed the training, it’s nice to have such a special smart well informed speaker who really engages the team. I’m proud to work for a company who supplies this level of training opportunities! I’m impressed."
Passenger Terminal Manager - Bluebridge
"Just wanted to touch base to say a heartfelt thanks for speaking with the team yesterday, we have had some excellent feedback and I think struck a chord with all attended. I do hope we have personnel reach out through the website, but some excellent practical tools to take away."
General Manager - Tranzliquid
"Thank you so much for the sessions on Wednesday. We have received some great feedback from all of the sessions. I have overheard people talking about some of your messages, so it really got people thinking. I have even heard a few people saying “logging off” as they have left the last 2 evenings."
Projects Manager - Zespri
"Lance is good at what he does and his mix of theory, practice and personal experience makes the courses memorable for the participants. I get references to his training from previous participants reasonably often as the they ask when they will be attending refreshers. Having Lance do the courses gives me piece of mind and confidence, so yes highly recommend him."
Health & Safety Manager - NZAA
"We really enjoyed the training, it’s nice to have such a special smart well informed speaker who really engages the team"
"I found the course very helpful, not just in conflict training on how to handle the passengers, but also how to keep yourself calm and deal with any anxiety issues that could occur from mishaps in work or personal life"
"I can’t think of anything we talked about during the course that wasn’t relevant/useful in our roles here at the terminal. Lance gave us a lot of helpful tips/methods for dealing with various situations (all of which could have been applied to situations that I have encountered during my time here). Lance was more than happy to take questions throughout the day on the various topics so everything was well-covered. Overall I found it really interesting"
"Just wanted to touch base to say a heartfelt thanks for speaking with the team yesterday, we have had some excellent feedback and I think struck a chord with all attended."
General Manager - Tranz Liquid